Frequently Asked Questions
- Q: I have an application for a caster that none of your standard products will work for. Can you still assist with my needs?
A: Absolutely, RWM Casters prides itself on solving application specific problems with creative and intuitive designs. Our engineers are ready to tackle any and all of your caster and non powered material handling needs. Please contact our customer service representatives at 1-800-634-7704 to get things rolling!
- Q: What is meant by the term "Swivel Lead" and how is it determined?
A: The "Swivel Lead" of a caster is the distance from the vertical centerline of the swivel section or raceway to the centerline of the wheel. Please contact customer service for additional guidance when it comes to choosing the optimum swivel lead to suit your specific application.
- Q: What is a swivel radius?
A: A swivel radius is a measurement taken from the vertical centerline of the swivel section or raceway to the outermost component and is used to determine the amount of space necessary for a caster to swivel 360 degrees.
- Q: What conditions are the casters in the catalog rated to handle?
A: Catalog items are rated with manual operation in mind. Temperature tolerances can vary from product to product and are noted on each page. For speeds over 3mph and for high temperature applications please contact RWM for guidance on selecting the right caster or wheel to meet your needs.
- Q: Why are the mounting holes of some top plates slotted ?
A: Some top plates use a slot in order to accommodate various mounting bolt patterns. This enables the rig to be mounted to several hole patterns and be adjusted if necessary.
- Q: How fast can a caster or wheel be towed?
A: Towing speed can have a great effect on which caster or wheel product is right for you. Towing applications can be prone to heat buildup and pre-mature wheel failure. You'll notice some of our wheels and casters have been noted for towing applications such as the 68 Tow Pro series. Also note that some wheels have been rated for different speeds such as 3/6/ or 10mph. These make excellent choices when towing. For specific capacities and application information please contact RWM's customer service staff at 1-800-634-7704.
- Q: I have rough floors - What wheels would you recommend?
A: Rough floors can be addressed in multiple ways. The larger the diameter wheel, the easier it will traverse over rough surfaces. When larger diameters aren't feasible different materials such as rubber and polyurethane should be considered as options . RWM uses premium PTMEG urethanes and has the knowledge necessary to ensure your products keep rolling safely. Please contact customer service to get things moving smoothly!
- Q: What is the best bearing for my application?
A: Choosing what bearings to use is an important decision. Whether you want a wheel that is to be towed, one that is easy to roll, or one that might not ever have to roll should be taken into consideration. View the RWM Bearing Selection Guide. Please contact our friendly customer service staff to get things rolling the right direction.