working/development


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  string(1591) "Struggling to find the right product options that match your specific criteria can be frustrating! Luckily, RWM is here to remind you that if you cannot find the casters, wheels, or other specifications needed for your job, we custom manufacture casters based on your application needs.† Everything from the caster itself, protective finishes, or even accessories can be customized by our engineering team to meet your needs.

On our website we have countless different CAD combinations that are ready to be adjusted accordingly to match your requirements.† RWM holds itself to a higher standard with a specially designed in-house testing facility to ensure RWM products hold up to the most demanding applications on the planet.† If you donít find the right caster for your situation or simply do not know where to begin, contact our experienced sales and customer service teams so we can assist you in finding the best fit for your needs; whether its standard, custom, or otherwise, we are here to help!

Contact our team online, at customerservice@rwmcasters.com or by calling 800-634-7704.†Custom Option 2
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  string(19) "2019-01-11 19:55:54"
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  string(1692) "

RWM has a Customer Service Representative Position Available!

Hiring

General Duties and Requirements:

  • Respond to customer telephone, email, or fax regarding the status of orders, product selection, placement of orders for standard products / services, complaints including returns, shortages and adjustments, and requests for literature.
  • Be able to provide professional and courteous technical support by researching and resolving any customer inquiries that may arise.
  • Work closely with other departments to satisfy customer needs and communicate any changes to those departments concerning delivery time and product quality.
  • Exhibit the ability to identify problems and use problem solving skills independently or in conjunction with others
  • Follow ISO guidelines for establishing and following all departmental procedures.
  • Be self-motivated and detail oriented with excellent communication skills.
  • Have an Associate degree or equivalent (College degree preferred).
  • Be proficient in Microsoft Office applications.

If you are interested in this Customer Service position at RWM please contact our Customer Service Manager: mturney@rwmcasters.com

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