Terms & Agreements


RWM Casters brings you the advantage of extensive testing at every stage, from design to manufacturing. Every caster, wheel, and material handling product we sell has passed real-world tests of durability and severe in-house tests.


Our staff of design engineers and customer service representatives is ready to provide accurate and reliable solutions for customers in all markets. Our engineers utilize the most recent release of CAD programs to assist them in product design.


Don’t see what you want? Just tell us what you need, and we’ll engineer and configure caster, wheel, or material handling products to match your needs precisely.


With RWM Casters, service comes to you when you need it. In addition to our in-house experts, we have several regional managers with a wealth of knowledge to visit you and assist you personally. Throughout the world, we also have a network of distributors, each a local expert, to service your specific needs and supply many of the products shown in this catalog from their extensive stock of RWM products.


All shipments are F.O.B. Gastonia, NC. Contact an RWM representative to get additional information on the RWM freight program.


Normal shipping schedules will average three to four weeks, after acceptance, on manufactured items. Standard RAPIDSTOCK items normally ship within 1 to 5 days after acceptance. All orders entered, agreements made, and shipping schedules are contingent upon receipt of raw materials and are subject to delays on account of fire, explosions, strikes, accidents, governmental actions, and other causes beyond our control. $100.00 minimum order.


RWM reserves the right to charge a 20% cancellation fee on all orders canceled after start of production. Cancellations for custom-made items will not be accepted.


Do not return any goods without prior written authorization. A return goods authorization may be obtained from an RWM customer service representative. A charge of 25% with a minimum of $50.00 will be made for restocking current production items. Obsolete, custom-built, special, or modified products are not subject to return. Special items include but are not limited to, special top plates, heights, finishes, leads, etc. Return authorizations are issued at RWM’s discretion. RWM reserves the right to deny any request for a return authorization. Any erroneous shipment claims must be made within 30 days from shipment date.


RWM Casters standard terms are net 30 days.


All RWM products are warranted for a period of one year from the date of manufacture against defective materials and workmanship. In no event shall the seller be liable for any loss or damage arising directly or indirectly from the use of the product or for consequential or inconsequential damages. Except for the limited warranty described, we make no expressed warranty with respect to any products sold under this contract and specifically exclude any implied warranty of merchantability or fitness for a particular purpose. If the product is being acquired for resale, the buyer will make, in connection with any such resale, only those warranties contained herein, and will indemnify us against any such claims, causes of action, and judgments which arise from any representation, warranties, or agreements made by or entered into by the buyer, other than those contained herein. Modifications and machining to RWM products after sale will void the product warranty unless otherwise previously specified and approved.


Take a close look at the product specifications provided in this catalog, or call us to discuss your specific needs.

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